FAQs

What currency are the prices do I see in the site?

All prices are in USD.

I just placed an order, when will it ship?

Shipping methods, costs, and delivery times vary by product, supplier, destination, and selected service. Available rates and any transit estimates are shown at checkout. Supplier processing time may vary, and items from different suppliers may arrive separately. We’ll email tracking information when an item ships. Contact simplytechwhiz@gmail.com before ordering if you need an estimate that is not shown.

I am not in love with my order, can it be returned? What if there is an issue?

You may request a return within 30 days of delivery for eligible unused items. Contact us within 7 days if an item arrives damaged or incorrect. Return shipping is the customer’s responsibility unless we made an error. After an eligible return is received and approved, refunds are typically processed within 5–10 business days. Email simplytechwhiz@gmail.com with your order number before sending a return.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at simplytechwhiz@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping methods, costs, and delivery times vary by product, supplier, destination, and selected service. Available rates and any transit estimates are shown at checkout. Supplier processing time may vary, and items from different suppliers may arrive separately. Contact simplytechwhiz@gmail.com before ordering if you need an estimate that is not shown.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to simplytechwhiz@gmail.com. and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.